Parking & Checking In
Ample parking is available immediately behind and around our Vancouver, BC dermatology and laser centre. Project Skin MD offers 10 complimentary parking stalls, clearly labelled in the underground parkade accessible immediately behind our building off W. 11th Ave. To access the parkade, refer to the code on the Project Skin MD sign located near the parkade entrance.
With an initial booking confirmation, patients receive a unique identification number. Using this number, patients are directed to a secured web portal on our website to create their personal Project Skin MD Medical Account. Login to this account prior to your scheduled appointment to input or update your contact information and health history. This information is guarded as part of your patient record. Alternatively, you may arrive 15 minutes prior to your scheduled appointment time to fill out intake forms or update your personal information. Please ensure you have disclosed all current medical history. Your confidential patient file will include your personal health number. Please ensure we have your up-to-date address, email and contact information.
We ask our patients to register 10 minutes prior to their scheduled appointment time. Entrance and check-in to Project Skin MD is found on 11th Avenue at Granville in Vancouver, BC through our SkinCeuticals Advanced Clinical Spa. You will be invited to take our private elevator to the second floor where our patient care administrator will review all necessary intake information and complete your check-in. Your care provider will then escort you through Project Skin MD’s clinic space to your treatment room.
Late Arrivals, Cancellations & Missed Appointments
To ensure optimal care and treatment experience, our care providers reserve the right to reschedule late arrivals of more than 15 minutes. Project Skin MD may retain treatment deposits failing a timely arrival. Project Skin MD requires two business days (48hrs) cancellation notice to return a deposit. Appointment confirmations will be made two business days prior to your scheduled appointment. Treatment deposits are non-refundable if patients fail to appear. A “no- show” fee will apply if you fail to appear to your confirmed appointment time.
Deposits, Payments & Returns
Product and treatment costs are disclosed at the time of consultation and will be clarified prior to treatment. Depending on the procedure, a deposit may be taken at the time of booking. Deposits will be applied in full to the balance of your bill, are refundable with a minimum of two business days’ cancellation notice and may be retained, as disclosed, failing to meet the above requirements. The balance owing for products and services will be due at the time of treatment.
We accept cash, Debit, Visa, Master Card and American Express. We are committed to ensuring skin care satisfaction. Exchanges must be made in person at Project Skin MD.