Parking & Checking In

Ample parking is available immediately behind and around our Vancouver, BC dermatology and laser centre. Project Skin MD offers 10 complimentary parking stalls, clearly labelled in the underground parkade accessible immediately behind our building off W. 11th Ave. To access the parkade, refer to the code on the Project Skin MD sign located near the parkade entrance.

With an initial booking confirmation, patients receive a unique identification number. Using this number, patients are directed to a secured web portal on our website to create their personal Project Skin MD Medical Account. Login to this account prior to your scheduled appointment to input or update your contact information and health history. This information is guarded as part of your patient record. Alternatively, you may arrive 15 minutes prior to your scheduled appointment time to fill out intake forms or update your personal information. Please ensure you have disclosed all current medical history. Your confidential patient file will include your personal health number. Please ensure we have your up-to-date address, email and contact information.

We ask our patients to register 10 minutes prior to their scheduled appointment time. Entrance and check-in to Project Skin MD is found on 11th Avenue at Granville in Vancouver, BC through our SkinCeuticals Advanced Clinical Spa. You will be invited to take our private elevator to the second floor where our patient care administrator will review all necessary intake information and complete your check-in. Your care provider will then escort you through Project Skin MD’s clinic space to your treatment room.

Late Arrivals, Cancellations & Missed Appointments

To ensure optimal care and treatment experience, our care providers reserve the right to reschedule late arrivals of more than 15 minutes. Project Skin MD may retain treatment deposits failing a timely arrival. Project Skin MD requires two business days (48hrs) cancellation notice to return a deposit. Appointment confirmations will be made two business days prior to your scheduled appointment. Treatment deposits are non-refundable if patients fail to appear. A “no- show” fee will apply if you fail to appear to your confirmed appointment time.

Deposits, Payments & Returns

Product and treatment costs are disclosed at the time of consultation and will be clarified prior to treatment. Depending on the procedure, a deposit may be taken at the time of booking. Deposits will be applied in full to the balance of your bill, are refundable with a minimum of two business days’ cancellation notice and may be retained, as disclosed, failing to meet the above requirements. The balance owing for products and services will be due at the time of treatment.

We accept cash, Debit, Visa, Master Card and American Express. We are committed to ensuring skin care satisfaction. Exchanges must be made in person at Project Skin MD.

Project Skin MD Privacy Policy

It is Project Skin MD’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.
  • We may use cookies to improve our website’s functionality and in some cases, to provide visitors with a customized online experience. A cookie is a small computer file or piece of information that may be stored in your computer’s hard drive when you visit our websites. Cookies are widely used and most web browsers are configured initially to accept cookies automatically. You may change your Internet browser settings to prevent your computer from accepting cookies or to notify you when you receive a cookie so that you may decline its acceptance. Please note, however, if you disable cookies, you may not experience an optimal performance of our website.
  • Project Skin MD uses Google Analytics to understand our visitors and how they interact with our website. To understand how Google collects and processes data, please visit https://policies.google.com/technologies/partner-sites. We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Project Skin MD may change this privacy policy from time to time at the sole discretion of Project Skin MD.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Project Skin MD may change this privacy policy from time to time at the sole discretion of Project Skin MD.